Cloud Solutions

How Business Cloud HelpDesk by AppSmart Can Create Greater Customer Satisfaction & Increased Revenue

By Cory Dzbinski / Feb 28, 2020

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What Is Business Cloud HelpDesk (BCHD)?

BCHD is a premium support service that provides world class support for customers once they have bought and activated their cloud applications. BCHD reduces the complexity of spinning up and rolling out SaaS/Cloud support services internally.


How And When Can Customers Interact With Business Cloud HelpDesk?

  • Toll free number
  • Live chat
  • Email
  • Instructional web pages
  • 24/7 operating hours


What Type Of Support Is Available?

Technology help & support: Customer will be able to get help for any hardware or software issue that can be serviced remotely, 24/7/365. This includes problem diagnosis, repair and advice for:

  • Desktop computers and laptops.
  • Tablets and mobile devices and wearables.
  • Networking devices such as routers, modems, hotspots/sticks, switches, hubs, and repeaters.
  • Cloud-based point of sale hardware such as barcode scanners, card reader, and receipt printers (eg. talech-approved POS (Point-Of-Sale) hardware).
  • Other peripherals (eg. Printers).

Cloud app support: Customers have access to cloud specialists, 24/7, for support on the most popular business applications sold in the Marketplace. The list is always growing and the customer can get support for:

  • Assistance with licensed software installation and set-up.
  • Answer basic FAQs, address "How-Tos" and common troubleshooting requests.
  • Marketplace support.
  • Managed escalations to ISVs (Independent Software Vendors) for out of scope issues.

Malware Removal: End users receive help to tackle viruses as they come up so that they can get their computer back up and running in no time. This includes:

  • Complete scan of the PC to remove any viruses, spyware and other malicious programs.
  • Install the latest anti-virus, anti-spyware, pop-up blocker and firewall software.
  • Update the computer with the latest security patches.


Ensure Your Customers Have The Best Support In The Cloud Market By Selling BCHD!

  • Business Cloud HelpDesk by AppSmart is a full scope, one-stop-shop to address SaaS and IT needs for all customers.
  • Business Cloud HelpDesk by AppSmart's main competitive advantage are our three pillars of support: Tools, People, and Knowledge.
  • Through its extensive comprehensive scope of support, Business Cloud HelpDesk by AppSmart allows its customers to save time and money, have all of their technical issues solved, and remain confident that they are in safe hands.
  • The value of Business Cloud HelpDesk by AppSmart is backed by industry-leading customer satisfaction indicators, testimonials, and highly recognized achievements, memberships, and certifications.